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Outsourcing

End-device management and end-user support

We take responsibility for day-to-day operations as well as key tasks in your IT environment

We will ensure that your systems work stably, without downtime and in accordance with agreed processes. With outsourcing, you will free up internal capacities, reduce operational risks and gain insight into the state of your IT.

While we takecare of day-to-day operations, you can focus on strategic decisions and your business.
Clients who use our services

Our Outsourcing Services

Technical support in several levels from L1 to L3
We take care of technical support and management of end devices in three levels according to the complexity of the problem.
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L1 — Servicedesk/HelpDesk
The first place to turn. We solve common incidents and requests, help with everyday problems and do basic troubleshooting. The key for us is a quick response and the correct delivery of more complex cases. We are able to integrate or utilize your established HelpDesk systems.
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L2 — Advanced Technical Support
We're going more in depth at this level. We solve more complex technical problems, configuration and support for specific applications. We work with the client's internal IT teams.
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L3 — Expert Support/Vendor Management
For critical incidents, we take over solution management and communication with technology manufacturers and suppliers. We coordinate escalations and monitor how they are resolved.
Remote & Onsite Support — Remote and Local Support
We handle most technical requirements remotely using secure tools. We respond quickly, have an overview of the environment and keep operating costs low.
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When physical intervention is needed, we arrive directly on site — typically during installations, component replacements or peripheral configurations.
Authorised end equipment service
We connect the authorized service with the management of the end devices so that you have an overview of their condition. With this, you know when it makes sense to restore equipment, if there is an operational risk, what the long-term costs are and the total TCO are.
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Service is for us not just incident resolution, but also a tool for managed operations and IT asset management.
Imaging technology and video conferencing
The technique in the boardroom is supposed to work without explanation and delay. We install and configure display equipment and video conferencing solutions so that they are ready for daily operation.

We solve the image, sound and connection with the platforms used, so that meetings take place without technical failure and efficiently.
Service of payment terminals
If the terminal does not work, the sale transaction cannot be executed either. That's why we deal with payment terminal incidents right on site and return them to service as quickly as possible.
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The goal is only one: to make the payment cuts as little as possible impacting the running of the business.

How outsourcing takes place:

1
Analysis of existing support
We map the current way of managing endpoint devices, user support, and the tools used. We will review processes, typical requirements and SLA level. The goal is to understand the real-world workings and identify areas where outsourcing will bring the greatest benefit.
2
Designing the scope and model of services
We will design the optimal outsourcing model — facility management scope, support levels, priorities, escalation processes and reporting. We will recommend appropriate tools and equipment standardization to make operation efficient and predictable.
3
Deploying our services
We will take over the management of end devices and user support. We set up processes, communication channels, onboarding of new users as well as tools for remote administration. We will implement the transition gradually, without impacting normal traffic.
4
Continuous support and development of services
We provide daily user support, device management, updates, incident resolution, and continuous optimization. We monitor overloads, recurring problems and propose service improvements according to the needs of the organization.

Are you interested in this service?

We will be happy to discuss with you how it could help in your case and propose a meaningful solution according to your needs.
Contact us